Patient Intake Specialists – Part Time

Part Time Position – 24-28 hours per week

Principal Duties and Responsibilities:

  • Schedule appointments for patients.
  • Answer the telephone promptly and in a professional manner.
  • Obtain and enter accurate demographic information (address, telephone number, name of insurance or self-pay status).
  • Schedule appointment accurately and review appointment date, time, location, and provider name with caller.
  • Inform patient of items to bring to appointment (including insurance card, medications, radiology).
  • Remind patient to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  • Transfer calls to the appropriate staff member
  • Use sound judgment in handling calls, especially with upset patients.
  • Understand when to escalate calls to physicians/supervisor/triage nurse.
  • Other duties as assigned.

Qualifications:

– Ability to handle confidential and sensitive information.

– Ability to communicate effectively on the telephone.

– Ability to handle a “call center” environment: work quickly and multi-task.

– Ability to exercise good judgment to handle calls appropriately.

– Ability to demonstrate good customer service.

Position Interest Form

Use this quick reply form to contact us about this position. Please note this is not a formal application

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